How to add a card or money to Verse with a PSD2 security check

1. Before adding a card to Verse, make sure you have the latest version of your bank app installed on the phone you are using
   
   
2. Go to the Settings page in the Verse App to add your card
   
   
3. Scan your card or add your card details manually
   
   
4. After you click “Add card” you’ll see a screen like this one:

5. At this point, you should receive a notification from your bank asking you to verify your ‘purchase’ with your card (As you’re adding a card, your ‘purchase’ will be €0.00.)

Tap on the notification to open your bank app.

Even if you don’t receive a notification, you’ll still need to enter your bank app.

7. Once inside your bank app, follow the instructions to verify your card / purchase

And you’re done! 🎉 Now you can return to Verse and enjoy all the benefits of your account.

Errors

If you encounter any errors, please try the following:

1. Repeat the steps in the section above 
2. Make sure you have entered the correct card details, if one small mistake can lead to the security check not working
3. Try with a different card. Some banking applications work better than others
4. Check with that your card is active and not blocked, if it is inactive or blocked, you will need to contact your bank in order to use the card
5. Some prepaid cards cannot be used for online purchases. If you only have prepaid cards, you can still deposit money in Verse via a wire transfer.
6. Make sure you have a good data connection on your phone
7. Make sure you have both the latest version of Verse and your banking app installed
8. Wait a few minutes before trying again
   
   

If you still have problems, please don’t hesitate to contact us directly. You can reply to this email, or call us at +34 93 220 48 59  between the hours of 9:00 and 19:00 CET Monday to Friday.