Who we are
- What is Verse?
- What can I use Verse for?
- What type of financial entity is Verse and who supervises it?
- What type of license does Verse have?
- What type of account is the Verse account? What is electronic money?
- In what countries does Verse operate?
Become a client
- What is the process for signing up as a client?
- What are the requirements to be able to open a Verse Account?
- What do I get by signing up?
- What limits does my account have?
- What happens if I change the phone number associated to my account?
- What happens if I change my country of residence?
Account verification
- Why must I verify my identity to open an account in Verse?
- How do I verify my account?
- Why do you ask us information like our work situation, the origin of our funds, and the reason that we'll use the app?
- Why did my profile verification fail?
- How can I delete my account?
- What is a politically exposed person (PEP)?
Add money to your Verse account
- How can I add money to Verse?
- What type of cards can I register on Verse to be able to add money to my account?
- Why did my card deposit fail?
- Can I use someone else's card?
- Do you guys charge any fees for currency exchange?
- Can I send money to my Verse IBAN?
VerseWallets
Send money between Verse users
- How do I transfer money to another Verse user? Is the money credited immediately?
- What is the maximum amount of money I can send to another Verse user?
- What if I've sent money to a Verse user but they still haven't received it?
- I suspect that I have been scammed by another Verse user: I sent someone money through the app for a product that they sold to me, but it never arrived. What I can do?
- I bought a product with my debit card from a merchant or person who is not a Verse user and I have not received it. I suspect that I have been the target of a scam. Can I cancel the purchase or request a refund of the amount of my purchase?
- And... if I accidentally send money to the wrong user?
Send money to other banking institutions
- Can I make a transfer to any bank?
- How long does it take for my money to get from my Verse account to another bank?
- I sent money from my Verse account to the incorrect (or closed) bank account. Can I cancel the transfer?
- And... if the bank rejects my transfer, how long until I get my money back?
- Why did my transfer fail?
- I have requested the “instant transfers” option but it has not been immediately credited to the destination account. What happened?
Direct debit
VerseCard
- What type of card is the VerseCard? Who is the issuer of the VerseCard? Are there any contracts or terms and conditions that govern the use of my VerseCard?
- What does the VerseCard offer me?
- Can I withdraw money and make purchases in physical stores with my virtual VerseCard?
- Is there some sort of charge or fee for requesting the VerseCard?
- Is there some sort of charge or fee for the use of or possession the VerseCard?
- Is there any limit for the use of the VerseCard in physical stores or online?
VerseCard Rewards
Safety
Privacy
Invite friends
Become an Ambassador
Groups and Events
- What are Groups for?
- How do I create a Group?
- Can I add an expense without being the Group administrator?
- Can I mark a debt as 'paid'?
- How do I leave the Group?
- How do I create an Event?