Why haven’t I received my VerseCard reward after my purchase?

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Keep in mind that in order to get the reward, you must meet the goal set by the brand 💪🏼. Imagine, for example, that for each purchase you receive 10% cashback and the goal to release the reward is to accumulate €10. If on your first purchase you have accumulated less than the goal, the reward will not be released. In this case, you must keep accumulating Cashback to reach the goal. Please note that the goal may vary depending on the merchant.

To make sure you get the reward, we recommend you to use your VerseCard for everything 😎.

If you have reached the goal and have not received the reward, do not hesitate in contacting us, and we will look into what might have happened, we are here to help you. Remember that each merchant sets a timeframe to credit the reward, and this timing can vary between 1 or 2 weeks. You can check when will the reward be credited by clicking on the transaction that is in "Pending".

You can read more about the conditions of the campaign in the Terms of the Cashback Rewards.

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